Guest Relations

Guest Services

<p>Find Guide Maps and schedules to learn more about accessibility options throughout Walt Disney World Resort.</p>

<p>Additional services to assist for a successful visit at Walt Disney World Resort.</p>

<div style="max-width: 100%" class="container"><div class="panel-group" id="accordion"><div><div style="text-align: left" class="panel-heading"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="javascript:void(0)" data-target=".multi-collapse1" aria-expanded="false" class="collapsed nostrip" aria-selected="false" tabindex="0">Lighting Sensitivity</a></h4></div><div style="text-align: left; height: 0px;" id="collapse1" class="panel-collapse multi-collapse1 collapse" aria-expanded="false" aria-selected="false" tabindex="-1" aria-hidden="true"><div class="panel-body"><p>Specialty lighting and other visual effects used extensively throughout Walt Disney World Resort include:</p><ul><li>Projections incorporated on outside buildings and on signs</li><li>Strobe lights, mirror balls, flashing and spinning dance floor lights and more</li><li>Simulated lightning, explosions, chaser lights and other show effects during attractions and live shows</li></ul><p>Please note that entertainment, events and performances are continuously changing, and their show environments can vary throughout the day, making it impossible to list all possible lighting combinations. Therefore, we are unable to give a definitive listing of strobe or lighting effects that may cause you concern.</p><p>Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting Walt Disney World Resort.</p></div></div><div style="text-align: left" class="panel-heading"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="javascript:void(0)" data-target=".multi-collapse1" aria-expanded="false" class="collapsed nostrip" aria-selected="false" tabindex="0">Magnetic Fields</a></h4></div><div style="text-align: left; height: 0px;" id="collapse1" class="panel-collapse multi-collapse1 collapse" aria-expanded="false" aria-selected="false" tabindex="-1" aria-hidden="true"><div class="panel-body"><p>Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience at home or through common household appliances such as vacuum cleaners and hair dryers.</p><p>If you—or any member of your party—has questions regarding magnetic fields, you may speak with a Guest Relations Cast Member for details.</p></div></div><div style="text-align: left" class="panel-heading"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="javascript:void(0)" data-target=".multi-collapse1" aria-expanded="false" class="collapsed nostrip" aria-selected="false" tabindex="0">Special Effects</a></h4></div><div style="text-align: left; height: 0px;" id="collapse1" class="panel-collapse multi-collapse1 collapse" aria-expanded="false" aria-selected="false" tabindex="-1" aria-hidden="true"><div class="panel-body"><p>Special effects—including theatrical smoke, fog, snow and bubbles—are used at select Walt Disney World Resort attractions, shows and events. All special effects are produced using products that have been proven to be safe when used for its intended purposes</p><p>For additional questions regarding special effects, please contact a Guest Relations Cast Member for details.</p></div></div><div style="text-align: left" class="panel-heading"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="javascript:void(0)" data-target=".multi-collapse1" aria-expanded="false" class="collapsed nostrip" aria-selected="false" tabindex="0">Special Dietary Requests</a></h4></div><div style="text-align: left; height: 0px;" id="collapse1" class="panel-collapse multi-collapse1 collapse" aria-expanded="false" aria-selected="false" tabindex="-1" aria-hidden="true"><div class="panel-body"><p>Our restaurants and dining locations take care in making sure that we provide options for Guests with special dietary needs and allergies.</p></div></div><div style="text-align: left" class="panel-heading"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="javascript:void(0)" data-target=".multi-collapse1" aria-expanded="false" class="collapsed nostrip" aria-selected="false" tabindex="0">Medical Equipment</a></h4></div><div style="text-align: left; height: 0px;" id="collapse1" class="panel-collapse multi-collapse1 collapse" aria-expanded="false" aria-selected="false" tabindex="-1" aria-hidden="true"><div class="panel-body"><p>Guests traveling with oxygen are allowed to bring their equipment into the theme parks and may keep spare equipment at any of the First Aid locations within Walt Disney World Resort.</p></div></div></div></div></div>

<p><img src="https://cdn1.parksmedia.wdprapps.disney.com/resize/mwImage/1/1300/544/75/vision-dam/digital/parks-platform/parks-global-assets/disney-world/guest-services/accessibility/experience/storycard-getting-care-16x9-16x9.jpg" width="550"></p><div align="left"><p>AdventHealth is here to help prepare your family for an unforgettable Walt Disney World Resort vacation. Services include first aid, urgent care and video consultation.</p></div>

Guests with disabilities

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themeBlue

<p class="my-2">A visit to Walt Disney World Resort is a trip to the most magical place 
                    on Earth. While here, you'll discover four fantastical Theme Parks, two 
                    amazing Water Parks, 25-plus unique Disney Resort hotels and the 
                    one-of-a-kind Disney Springs.</p>
                    <p class="my-2">Thrills and adventure await the whole family, with plenty of fun for 
                    everyone. Make your next dream vacation one for the storybooks!</p>

Disney Deluxe Resorts

Disney Deluxe Villa Resorts

Disney Moderate Resorts

Disney Value Resorts

Disney Campgrounds

Star Wars Galactic Cruiser

Other Select Deluxe Hotels

Local accomodations

Disneyworld Resort

themeYellow

<p class="my-2">Explore this enchanting destination for vacations and celebrations, 
                    in exciting lands filled with beloved attractions and entertainment. 
                    Discover the magic of Disneyland Park - the original "Happiest Place 
                    on Earth" - and the transformed Disney California Adventure Park.</p>
                    <p class="my-2">Stay in the middle of the action at one of three incredible Resort 
                    hotels. And experience all the entertainment, dining and shopping at 
                    Downtown Disney District. Let's get started!</p>

Disneyland Hotel

Paradise Pier Hotel

Grand Californian Hotel

Good Neighbor Hotels

No lodging needed

Disneyland Resort

themePink

<p class="my-2">Embark on an award-winning vacation experience unlike any other, where 
                    what’s included in the price of your cruise may surprise you. Discover 
                    what sets us apart during a one-of-a-kind voyage that features 
                    outstanding dining, world-class entertainment, spacious accommodations 
                    and legendary service. Come onboard and be a part of the magic and fun 
                    that only Disney can provide.</p>
                    <p class="my-2">From the moment you step on board to your last wave goodbye, your 
                    vacation includes almost everything you and your family could hope 
                    for—and much more.</p>

Disney Cruise Line

themeCyan

<p class="my-2">Escape to a Hawaiian paradise with Disney character—and magic—at Aulani 
                    Resort, a uniquely Disney experience in Ko Olina, Hawaiʻi.  No matter 
                    how long you stay, you’ll enjoy a magical vacation that includes 
                    something for the whole family, including top-rated entertainment, 
                    stunning pools, exhilarating water slides, a relaxing lazy river — and 
                    so much more!</p>
                    <p class="my-2">Walt Disney Imagineers worked hand in hand with local artisans and 
                    cultural experts to create Aulani, A Disney Resort & Spa. Inspired by 
                    the natural wonders and rich traditions of Hawai‘i, Aulani Resort is 
                    the ultimate family getaway—celebrating the beauty, history and 
                    welcoming spirit of the island.</p>

Guest Services

Accessibility at Walt Disney World Resort

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