Learn how this service supports Guests who, due to a developmental disability like autism or similar disorder, are unable to wait in a conventional queue for an extended period of time. Plus, find details about the registration process and usage guidelines.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. DAS is one of the programs offered at Walt Disney World Resort theme parks intended to accommodate those Guests who, due to a developmental disability like autism are unable to wait in a conventional queue for an extended period of time.
- DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
- The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.
General
DAS Return Times
Registration is available via live video chat.
Speak with a Cast Member via live video chat to determine eligibility as soon as 60 days in advance of a park visit.
Please note: at this time, live chat is offered in English only.
If DAS is provided after a conversation with a Cast Member to determine eligibility, the Guest with a disability (or a parent/guardian) will participate in the registration process. This requires having a photo taken of the DAS-registered Guest.
DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.
DAS is valid for the length of the ticket or up to 240 days. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
After you’ve registered and entered the theme park, you can request your first return time.
On the Day of Your Park Visit
Guests registered in DAS can make return time selections right in the My Disney Experience mobile app on the day of their visit.
If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.
The return time will be comparable to the current standby wait.
Please keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at once.
Please note: DAS is valid for the length of the ticket or up to 240 days.
On the day of your visit, have fun exploring the park until you can redeem your return time.
Ten minutes after a return time has been redeemed, your party can request another one by using the My Disney Experience mobile app or returning to a Guest Relations or Guest Experience Team location.
Guests can meet virtually with a Cast Member using live video chat to determine what services may be appropriate to support their visit to the theme parks, including DAS.
You may have a pre-arrival conversation as soon as 60 days in advance of a park visit.
There is not an in-person option to request DAS registration, but Guests who do not register in advance can participate in a live video conference on the day of their visit.
Guests registered in the DAS program can make return time selections in the My Disney Experience mobile app on the day of their park visit.
Any member of a DAS party can obtain a return time for the whole party, but the Guest registered for DAS must be present and experience the attraction when the DAS return time is redeemed. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS return time at once.
Guests without a mobile device can also visit Guest Relations or a Guest Experience Team location to receive return times.
How to Access the DAS Return Time Self-Selection Tool
After entering a park, open the My Disney Experience mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, tap the DAS button to select the attraction to make your return time. The tool can also be accessed from attraction detail screens.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive and accessible environment for Guests. Disability Access Service (DAS) is one of our programs offered at Walt Disney World Resort theme parks intended to accommodate Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.