Learn how this service supports Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. Plus, find details about the registration process and usage guidelines.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. DAS is one of our programs offered at the Disneyland Resort theme parks intended to accommodate those Guests who, due to a developmental disability such as autism or a similar, are unable to wait in a conventional queue for an extended period of time.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request an attraction return time for a specific experience that is comparable to the current standby wait.
- The Guest for which DAS is being requested must be present during registration and experience the attraction when redeeming a DAS return time at Disneyland theme parks.
DAS Return Times
Step 1: Register
There are 2 ways for Guests to have a conversation with a Cast Member to determine eligibility for DAS: (1) live video chat or (2) on-site at the Accessibility Services Kiosk.
Guests have the option to speak with a Cast Member via live video chat to determine eligibility as soon as 60 days in advance of a park visit.
Cast Members will have individual conversations with Guests and discuss recommended services.
If DAS is provided after a conversation with a Cast Member to determine eligibility, you (or a parent/guardian if younger than 18 years of age) will participate in a registration process. This requires having a photo taken of the DAS-registered Guest.
DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.
DAS is valid for the length of the ticket or up to one year, whichever comes sooner. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
Step 2: Request a Return Time
After you’ve registered and entered the theme park, you can request your first attraction return time.
On the Day of Your Park Visit
Guests registered in DAS can make attraction return time selections right in the Disneyland mobile app on the day of their visit.
If additional assistance is required, Guests can also obtain attraction return times directly from a Cast Member at any Guest Relations location or the Accessibility Services Kiosk.
The attraction return time will be comparable to the current standby wait.
Please keep in mind that DAS attraction return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at a time.
Step 3: Enjoy the Park
On the day of your visit, have fun exploring the park until you can redeem your attraction return time.
Ten minutes after an attraction return time has been redeemed, your party can request another one by using the Disneyland mobile app or returning to a Guest Relations location or the Accessibility Services Kiosk.
When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.
Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Other important things to note:
- Live video chat is available from 8:00 AM to 8:00 PM Pacific Time.
- The recording of this video chat is strictly prohibited.
- The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register.
- The Guest for whom DAS is being requested must be present during the video chat.
- If you’re not logged in to the Disneyland website, you’ll be prompted to log in.
- If you don’t have an account on the Disneyland website, you’ll need to create one before continuing.
- You will need to link valid admission for each member of your party.
- Video chat is screen reader-friendly for Guests who are blind or have low vision.
- American Sign Language interpreter is available through zoom for Guests who are deaf or have hearing loss.
- At this time, live chat is offered in English only.
Request Live Video Chat
Guests registered in DAS can make attraction return time selections in the Disneyland Mobile app on the day of their park visit.
Any member of a DAS party can obtain a return time for the attraction, but the Guest registered for DAS must be present and experience the attraction when the return time is redeemed. DAS attraction return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS attraction return time at a time.
Guests without a mobile device can also visit Guest Relations or Accessibility Services to receive attraction return times.
How to Access the DAS Return Time Self-Selection Tool
After entering a park, open the Disneyland Mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, select the Disability Access Service (DAS) tile to redeem your attraction return time.
Speak with a Cast Member to learn about services for Guests with disabilities. Pick up and return tools to help enhance your theme park experience––including Disney’s Handheld Devices, and Braille resources.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive and accessible environment for Guests. Disability Access Service (DAS) is one of our programs offered at the Disneyland Resort theme parks intended to accommodate only Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.