Learn how this service supports Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. Plus, find details about the registration process and usage guidelines.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. DAS is one of the programs offered at the Disneyland Resort theme parks intended to accommodate those Guests who, due to a developmental disability like autism or similar are unable to wait in a conventional queue for an extended period of time.
- DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
- The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at the Disneyland theme parks.
General
DAS Return Times
Step 1: Register
There are 2 ways for Guests to have a conversation with a Cast Member to determine eligibility for DAS: (1) live video chat or (2) on-site at an Accessibility Services Kiosk.
Speak with a Cast Member via live video chat to determine eligibility as soon as 60 days in advance of a park visit.
In-person registration is available on the day of your visit at the Accessibility Services Kiosk.
If DAS is provided after a conversation with a Cast Member to determine eligibility, you (or a parent/guardian) will participate in a registration process. This requires having a photo taken of the DAS-registered Guest.
DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.
DAS is valid for the length of the ticket or up to 240 days, whichever comes sooner. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
Step 2: Request a Return Time
After you’ve registered and entered the theme park, you can request your first attraction return time.
On the Day of Your Park Visit
Guests registered in DAS can make attraction return time selections right from the Disneyland mobile app on the day of their visit.
If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations location or the Accessibility Services Kiosk.
The return time will be comparable to the current standby wait.
Keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at once.
Step 3: Enjoy the Park
On the day of your visit, have fun exploring the park until you can redeem your attraction return time.
Ten minutes after a return time has been redeemed, your party can request another one by using the Disneyland mobile app or returning to a Guest Relations location or the Accessibility Services Kiosk.
Guests can meet virtually with a Cast Member using live video chat to determine what services may be appropriate to support their visit to the theme parks, including DAS.
You may have a pre-arrival conversation as soon as 60 days in advance of a park visit.
Guests who do not have a pre-arrival conversation can speak with a Cast Member in person at the Accessibility Services Kiosk to determine what services may be appropriate to support their visit.
Guests registered in the DAS program can make attraction return time selections in the Disneyland Mobile app on the day of their park visit.
Any member of a DAS party can obtain a return time for the attraction, but the Guest registered for DAS must be present and experience the attraction when the return time is redeemed. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS return time at a time.
Guests without a mobile device can also visit Guest Relations or Accessibility Services to receive return times.
How to Access the DAS Return Time Self-Selection Tool
After entering a park, open the Disneyland Mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, select the Disability Access Service (DAS) tile to redeem your return time.
Speak with a Cast Member to learn about services for Guests with disabilities. Pick up and return tools to help enhance your theme park experience––including Disney’s Handheld Devices, and Braille resources.
Disney Parks have an unwavering commitment to providing a welcoming, inclusive and accessible environment for Guests. Disability Access Service (DAS) is one of our programs offered at the Disneyland Resort theme parks intended to accommodate only Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.