Services for Guests with Disabilities

Request Special Services

Guests with disabilities have access to comfortable staterooms and suites, along with a full range of services, facilities, and amenities, including auxiliary aids, on every Disney Cruise Line ship and Disney's private island paradise, Castaway Cay.

If you or a member of your travel party has a disability or special medical needs, please complete and submit the Request Special Services form. ASL interpretation and Service Animal requests require advance notice. All other requests may be submitted up to 3 days prior to embarkation.

This optional form allows you to:

• Notate dietary requirements
• Arrange for wheelchair access and/or ground transportation lift
• Specify if a wheelchair-accessible stateroom is required
• Indicate your need for communication features for Guests with hearing disabilities. (For the Disney Wish, Disney Treasure and Disney Destiny, you will need to book a Communication Stateroom, which will have built-in communication features. For all other ships, portable communication kits are available)
• Indicate if you will be traveling with a service animal
• Provide notification of medical equipment arrangements
• Indicate if you will be traveling with oxygen

While we can't guarantee all requests will be honored, we’ll do our very best to accommodate your travel party.

Accessible Staterooms

All Disney Cruise Line ships offer accessible staterooms and suites equipped with the following features:

Room Features

• 32" (minimum) doorways
• Ramped bathroom thresholds
• Open bed frames
• Toilet and shower grab bars
• Fold-down shower seats
• Adjustable-height shower heads
• Lowered towel and closet bars
• Emergency call buttons

Special Equipment

Disney Cruise Line offers special equipment for Guests with disabilities. The following items are available upon request for use in any stateroom:

• Bedrail
• Portable toilet
• Raised toilet seat
• Shower stool
• Transfer bench
• Stateroom Communication Kits containing door knock and phone alerts, bed shaker notification, and a strobe light smoke detector.
• A stateroom text typewriter (TTY)

A small sharps container for the disposal of needles, syringes and lancets is located in each stateroom bathroom. If you need a sharps container in your stateroom and do not see one, please inform the Crew Member who attends to your stateroom and a container will be provided. Sharps containers are also located in public restrooms.

Communication Staterooms on the Disney Wish, Disney Treasure and Disney Destiny

The Disney Wish, Disney Treasure and Disney Destiny offer Communication Staterooms with built-in communication features for Guests with hearing disabilities, including:

• Doorbell
• Smoke detector with visual indication
• Indicating panel with light signals for doorbell, telephone calls, general alarm and fire alarm
• Vibrating bed shaker under the mattress for doorbell, telephone calls, general alarm and fire alarm

Keep in mind, portable communication kits will not be available on either the Disney Wish, Disney Treasure or Disney Destiny.

Wheelchairs and Other Personal Mobility Equipment

Most public spaces on our ships—including theaters, restaurants and shops—are wheelchair accessible. Accessible public restrooms are also available. Wheelchair-accessible staterooms feature a 32-inch entrance door and a wider path of travel inside the stateroom. Typical staterooms have a narrower entrance door (23 inches) and may not have the interior space to accommodate mobility equipment.

Please note the following regarding the use of wheelchairs and mobility devices on a Disney Cruise Line ship:

• You must provide your own wheelchair or other mobility aid and arrange for the rental, delivery and pickup of that device to and from the ship on your own.
• Certain activities, like accessing a pool or using a tender boat to visit a port of call, require Guests to transfer out of their wheelchairs. We strongly recommend that Guests using wheelchairs sail with someone who can physically assist them when necessary.
• Due to safety regulations, wheelchairs, scooters, strollers and other personal belongings may not be stored in public passageways and must be stored inside staterooms or in a designated public storage area.

American Sign Language Interpreters

Disney Cruise Line offers a number of services for Guests with hearing disabilities, including scheduled American Sign Language (ASL) interpreters for a variety of onboard shows and entertainment. Our Sign Language service supports a schedule aligned with the Main (first) Dinner seating and the Second (late) performance in the Walt Disney Theatre.

ASL interpreters are shared by all Guests requesting the service and must be confirmed by the Disney Cruise Line Special Services Department by the stated submission deadlines or interpreters cannot be provided. Please submit requests via the Request Special Services Form.

ASL Interpretation for US-Based Cruises

To request a shared ASL interpreter, please submit the Request Special Services Form at least 30 days prior to your sail date.

ASL Interpretation for European Cruises

To assist Guests with vacation planning, Disney Cruise Line has listed the following European cruises that provide shared ASL interpretation services:

2025 Dates

• May 17 through May 24, 2025: 7-Night Mediterranean Cruise from Barcelona
• May 31 through June 7, 2025: 7-Night Mediterranean Cruise from Barcelona ending in Civitavecchia (Rome)
• June 30 through July 12, 2025: 12-Night Mediterranean with Greek Isles Cruise from Civitavecchia (Rome) ending in Barcelona
• July 24 through July 31, 2025: 7-Night Western Europe Cruise from Barcelona ending in Southampton
• August 10 through August 18, 2025: 8-Night Norwegian Fjords Cruise from Southampton
• September 8 through September 15, 2025: 7-Night British Isles Cruise from Southampton

2026 Dates

• May 16 through May 23, 2026: 7-Night Mediterranean Cruise from Barcelona
• June 24 through July 6, 2026: 12-Night Mediterranean Cruise with Greek Isles from Civitavecchia (Rome) ending in Barcelona
• July 6 through July 13, 2026: 7-Night Mediterranean Cruise from Barcelona
• August 3 through August 10, 2026: 7-Night Norwegian Fjords Cruise from Southampton
• September 7 through September 16, 2026: 7-Night British Isles cruise from Southampton

To request a shared ASL interpreter for a sailing listed above, please submit the Request Special Services Form at least 120 days prior to your sail date.

Please note: If you do not see the ASL interpreter option on the Special Services form, this means an ASL interpreter is not available for your selected sailing.

Children with Disabilities

Disney's Oceaneer Lab and Disney's Oceaneer Club are designed for kids ages 3 to 10 years old. Edge provides a space for tweens (ages 11 to 14) and teens (ages 14 to 17) can experience Vibe.

Our Youth Activity programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups and interact socially and comfortably with peers of their own age and physical size. We are unable to provide one-on-one counselor care, a counselor with specialty training or counselor-assisted medical attention.

Epinephrine injector medication must be in the original container with the expiration date and labeled with the child’s name, instructions for use and name of the child’s physician. If the epinephrine injector is not in the original container, a hard copy of the prescription with the child's name, instructions for use and the name of the child's physician can be accepted as a replacement.

Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment. Open House hours are also available so the entire family can join the fun and participate together.

For an additional fee, group childcare is available for children ages 3 and younger; we do not provide childcare in Guest staterooms.

Wireless Internet Access (Wi-Fi) and Medical Devices

Disney Cruise Line offers a variety of internet packages—including family and pay-as-you-go plans. Package costs are based on data usage.

Please note that due to satellite connectivity and the technology involved, onboard wireless internet service will be noticeably slower than what you may be accustomed to and may at times be interrupted or unavailable. Guests who monitor/maintain a medical condition wirelessly should be prepared to utilize alternate means to manage their medical condition throughout the sailing.